Privacy policy
TERRA CULINARA — PRIVACY POLICY
Effective Date: August 30, 2026
Terra Culinara ("Terra Culinara," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Terra Culinara collects, uses, stores, and discloses personal information when you visit or use terraculinara.com, place an order, contact us, or otherwise interact with our website and services.
This Privacy Policy should be read together with Terra Culinara's other applicable policies and terms.
1. Information We Collect
We may collect personal information when you:
- Visit our website
- Create or use an account, where applicable
- Place an order
- Subscribe to our newsletter
- Contact us
- Respond to a survey
- Submit a form
- Otherwise interact with our website or services
Personal Information We May Collect
Depending on your interaction with Terra Culinara, we may collect:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Order and transaction information
- Information you provide when contacting customer service
- Other information you voluntarily provide to us
We may also automatically collect certain technical information when you use our website, such as your IP address, browser information, device information, and website activity, including information collected through cookies and similar technologies.
2. How We Use Your Information
We may use the information we collect for purposes including:
To Process Orders
We use your information to process and fulfill purchases, communicate about your orders, arrange shipping and delivery, and provide order-related support.
To Provide Customer Service
We may use your information to respond to inquiries, questions, return and refund requests, delivery concerns, product issues, and other customer-service matters.
To Improve Our Website
We may use information about how customers interact with our website to improve website functionality, products, services, and the overall customer experience.
To Communicate With You
We may use your contact information to send:
- Order confirmations
- Shipping and delivery updates
- Customer-service communications
- Information related to your inquiries
- Other communications you have requested or consented to receive
For Marketing and Promotions
Where applicable, we may use information to administer promotions, surveys, newsletters, and other marketing activities.
For Security and Fraud Prevention
Information may be used to help protect our website, customers, transactions, and business against fraud, unauthorized activity, or security threats.
To Meet Legal and Business Requirements
We may use information as necessary to comply with applicable legal obligations, enforce applicable terms and policies, and protect the rights and interests of Terra Culinara and others.
3. Information From Third Parties
Terra Culinara may receive information from third-party service providers or other sources when necessary to operate our website and business.
For example, third-party services may provide information related to:
- Payment processing
- Fraud detection
- Website analytics
- Shipping and fulfillment
- Marketing or advertising services
We may also receive information that is publicly available or information you choose to provide through third-party platforms.
The information received from third parties may be used for the purposes described in this Privacy Policy.
4. How We Share Your Information
We may share personal information when reasonably necessary to operate our business and provide our services.
Third-Party Service Providers
We may share information with trusted third-party service providers that assist us with:
- Website operations
- Payment processing
- Order fulfillment
- Shipping and delivery
- Customer service
- Fraud prevention
- Website analytics
- Marketing and advertising
- Other business operations
These providers may only use information as necessary to provide their services or as otherwise permitted by applicable requirements.
Affiliates and Business Partners
Where applicable, information may be shared with affiliates or business partners when necessary to support Terra Culinara's business operations and services.
Business Transfers
Personal information may be transferred as part of a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction.
Legal Requirements
We may disclose information when required to do so by law or when reasonably necessary to respond to valid legal requests, protect our rights, prevent fraud or abuse, or protect the safety of our customers, business, or others.
5. Cookies and Similar Technologies
We may use cookies and similar tracking technologies on our website.
Cookies are small data files stored on your device by your web browser.
We may use cookies and similar technologies to:
- Remember preferences
- Support website functionality
- Understand how visitors use our website
- Improve website performance and user experience
- Support analytics and marketing activities
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Data Security
Terra Culinara uses reasonable security measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.
Security measures may include access controls and technologies designed to protect information transmitted through the website.
However, no method of transmitting or storing information electronically is completely secure. Therefore, Terra Culinara cannot guarantee the absolute security of personal information.
7. Payment Information
Payments may be processed through third-party payment processors or payment service providers.
Terra Culinara may receive information necessary to process and manage your transaction, such as payment status and transaction details.
Payment information may be subject to the privacy practices and terms of the applicable payment processor.
8. Data Retention
Terra Culinara retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide services
- Complete transactions
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Comply with legal and regulatory obligations
- Enforce applicable policies and agreements
Retention periods may vary depending on the type and purpose of the information.
9. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:
- Access: Request access to personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of personal information, subject to applicable exceptions.
- Restriction: Request that certain processing of your information be restricted.
- Objection: Object to certain uses or processing of your personal information.
- Data Portability: Request a copy of certain personal information in a portable format.
To exercise an applicable privacy right, contact Terra Culinara using the information provided in the Contact Us section below.
We may need to verify your identity before completing certain requests.
10. Children's Privacy
Our website and services are not intended for individuals under the age of 18.
Terra Culinara does not knowingly collect personal information from individuals under 18 through the website.
If we become aware that personal information has been collected from an individual under 18 without appropriate authorization, we will take reasonable steps to address the situation.
11. International Data Transfers
Terra Culinara and its service providers may process or store personal information on systems located outside the state or country where you reside.
As a result, your information may be transferred to jurisdictions that may have different data-protection requirements.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, services, applications, or other resources.
Third-party websites and services are not controlled by Terra Culinara, and their privacy practices are governed by their own policies.
Terra Culinara is not responsible for the privacy practices, content, or security of third-party websites or services.
Customers should review the privacy policies of third-party services before providing personal information.
13. Manufacturer and Supplier Information
Terra Culinara works with different manufacturers and suppliers to provide certain products.
Manufacturers, suppliers, fulfillment providers, payment processors, carriers, and other service providers may process information as necessary to fulfill orders and provide applicable services.
Supplier or manufacturer privacy practices may differ from Terra Culinara's privacy practices where you interact directly with those third parties.
Terra Culinara's customer-facing policies, including its Shipping Policy and Return and Refund Policy, remain applicable to transactions with Terra Culinara unless a specific product or service term is clearly disclosed.
14. Changes to This Privacy Policy
Terra Culinara may update this Privacy Policy from time to time.
When changes are made, the updated policy will be posted on this page and the Effective Date will be updated as appropriate.
Customers are encouraged to review this Privacy Policy periodically for changes.
Contact Us
If you have questions about this Privacy Policy or how Terra Culinara handles personal information, please contact us:
Email: support@terraculinara.com
Phone: 510-491-9009
Address: 484 Lake Park Avenue #34, Oakland, CA 94610, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM EST
