Shipping policy

TERRA CULINARA — SHIPPING POLICY

Effective Date: August 30, 2026

This Shipping Policy explains how Terra Culinara processes, ships, and delivers customer orders.

Because Terra Culinara offers a range of high-value, large, heavy, and specialty products, shipping requirements can vary by product, supplier, destination, size, weight, and delivery method.

1. Shipping Availability

Terra Culinara currently ships eligible products within the contiguous United States.

Some products, destinations, or delivery addresses may have additional restrictions.

Alaska, Hawaii, Guam, and Puerto Rico are excluded from standard shipping unless specifically stated otherwise for an individual product.

Customers should review the product page and checkout information for any product-specific shipping limitations.

2. Free Shipping

Orders totaling $5,000 or more qualify for free standard shipping within the eligible contiguous United States.

Any product-specific shipping charge or exception will be disclosed on the applicable product page or at checkout.

Free shipping applies to standard shipping only. Freight, oversized, specialized, in-home, or white-glove delivery charges may apply where specifically disclosed on the applicable product page or at checkout.

Applicable shipping rates, eligibility requirements, and exceptions will be displayed on the relevant product page or at checkout.

3. Order Processing

Orders are processed according to the product and supplier fulfillment requirements.

Standard order handling may vary depending on:

  • Product availability
  • Supplier processing time
  • Product size and weight
  • Freight requirements
  • Special-order status
  • Customization requirements
  • Destination

Where a product has a specific processing or fulfillment timeframe, that information should be shown on the product page.

4. Delivery Time

Estimated shipping and delivery times vary by product and shipping method.

For standard products, delivery may generally include:

  • Order processing
  • Warehouse handling
  • Carrier transit
  • Delivery scheduling where applicable

Large, heavy, or oversized products may require freight transportation and may have longer delivery times.

Delivery dates are estimates and are not guaranteed unless specifically stated otherwise.

5. Shipping Methods

Depending on the product, Terra Culinara orders may be shipped using:

  • Standard parcel carriers
  • UPS
  • FedEx
  • USPS
  • Freight/LTL carriers
  • Specialized delivery services

Large, heavy, oversized, or specialty products may require LTL/freight delivery.

Freight deliveries may include:

  • Curbside delivery
  • Delivery to a specified area of the property
  • In-home delivery
  • White-glove delivery

depending on the product and service available.

6. Tracking Information

Tracking information will be provided when available after the order has shipped.

Tracking may be supplied by the applicable carrier or fulfillment provider.

Customers should monitor the tracking information for delivery updates.

7. Delivery Delays

Estimated delivery times may be affected by:

  • Carrier delays
  • Weather
  • Holidays
  • High shipping volumes
  • Transportation disruptions
  • Remote or restricted delivery areas
  • Freight scheduling
  • Supplier or warehouse delays
  • Other circumstances outside Terra Culinara's control

When Terra Culinara becomes aware of a significant supplier or carrier delay, we will provide available information regarding the order.

8. Freight and Large-Item Deliveries

Some high-ticket products require freight or specialized delivery.

Depending on the product, the carrier may:

  • Contact the customer to schedule delivery
  • Deliver curbside
  • Deliver to a specified area of the property
  • Offer in-home or white-glove service where available

Customers may be responsible for moving or installing a product after curbside delivery unless a different service is specifically purchased or stated on the product page.

Customers should review product-specific delivery information before purchase.

9. Inspect Your Order at Delivery

Customers should inspect products and packaging as soon as they are delivered.

For large appliances and freight shipments, customers should inspect the shipment before accepting or signing for delivery whenever reasonably possible.

Visible damage should be documented with the carrier.

10. Shipping Damage — 48-Hour Notification

Shipping-related damage must be reported to Terra Culinara within 48 hours of delivery.

Customers should:

  1. Photograph the shipping packaging.
  2. Photograph the damaged product.
  3. Document the issue with the carrier when applicable.
  4. Contact Terra Culinara within 48 hours.
  5. Provide the order information and supporting documentation.

For freight deliveries, customers should document visible damage on the applicable delivery paperwork when possible.

Carrier and freight providers may have their own claim deadlines, so prompt reporting is important.

11. Defective, Incorrect, or Missing Products — 7-Day Notification

If a delivered product is:

  • Defective
  • Incorrect
  • Missing
  • Missing required components
  • Not functioning as reasonably expected

customers should contact Terra Culinara within 7 days of delivery.

Customers may be asked to provide photographs, videos, order details, model information, and other documentation.

12. Returns and Shipping Costs

Shipping terms for returned products are governed by Terra Culinara's Return and Refund Policy.

For approved non-defective or change-of-mind returns:

The customer is responsible for applicable return shipping costs.

For approved defective, damaged, or incorrect-product returns:

Terra Culinara will cover applicable return shipping costs.

A 25% restocking fee applies to approved non-defective voluntary returns.

13. Shipping and the 30-Day Return Period

The standard 30-day voluntary return period begins from the date the eligible product is delivered.

The 30-day voluntary return period is separate from:

  • The 48-hour shipping-damage notification period
  • The 7-day defective/incorrect/missing-product reporting period

These timeframes apply to different circumstances and should not be treated as interchangeable.

14. Address Accuracy

Customers are responsible for providing accurate delivery information at checkout.

Incorrect or incomplete delivery information may cause delays, additional charges, or delivery issues.

Customers should contact Terra Culinara as soon as possible if an address correction is required.

Address changes may not be possible after an order has entered processing or been shipped.

15. Product-Specific Shipping Terms

Certain products may have additional requirements, including:

  • Freight delivery
  • Curbside delivery
  • In-home delivery
  • White-glove service
  • Special scheduling
  • Oversized-item delivery
  • Installation requirements
  • Delivery restrictions

Where applicable, these terms should be clearly stated on the product page before purchase.

16. Manufacturer and Supplier Fulfillment

Terra Culinara works with different suppliers and manufacturers. Fulfillment times, carrier arrangements, delivery services, and product-specific shipping requirements may therefore vary.

Supplier-specific operational requirements do not replace Terra Culinara's customer-facing shipping policy. Relevant product-specific information will be disclosed where necessary.

17. Contact Us

For shipping-related questions, delivery concerns, or damage reports:

Email: support@terraculinara.com
Phone: 510-491-9009
Address: 484 Lake Park Avenue #34, Oakland, CA 94610
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM EST